Terms & Conditions
Last updated: October 15, 2025
Welcome to Socialzoid (“we,” “us,” “our,” or “the Site”), operated by Netzerfolg LLP, located in Chennai, India.
By accessing or using our website https://socialzoid.com (the “Site”) and any related services (collectively, the “Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please refrain from using our Site or Services.
1. Definitions
User / You – Any person or entity accessing or using the Services.
Content – Text, images, videos, graphics, or other materials displayed or uploaded to the Site.
Account – The user profile you create to purchase or access our Services.
Third-Party Services – External platforms, payment gateways, or social media networks integrated with or used in conjunction with our Services.
2. Eligibility
You must be at least 18 years of age (or the legal age in your jurisdiction) to use our Services. By using this Site, you represent that you have the authority to enter into this agreement and comply with these Terms.
3. About Our Services
Socialzoid, powered by Netzerfolg LLP, provides AI-driven digital marketing and brand enhancement solutions. Our Services include:
AI-powered social media growth and engagement optimization
SEO and content marketing
Website and analytics-based campaigns
Paid promotions and audience targeting
All Services are delivered through ethical and data-driven strategies designed to improve your online presence and brand engagement.
4. Payments
Payments for Services can be made securely via PayU, Razorpay, or Cashfree.
All prices are listed in USD, unless otherwise specified.
You agree to provide accurate billing and payment information.
Upon successful payment, confirmation and service details will be sent to your registered email.
5. Refund Policy
We offer a 100% money-back guarantee within 30 days of purchase.
To request a refund, contact support@socialzoid.com with your order details and reason for refund.
Refunds may take up to 7–10 business days to process, depending on the payment method.
No refunds are available beyond the 30-day window or for services already fully delivered.
6. Accounts and Access
You may purchase Services as a guest or by creating an account.
You are responsible for maintaining the confidentiality of your login credentials.
You must notify us immediately of any unauthorized access or breach.
We reserve the right to suspend or terminate accounts found to be violating these Terms.
7. User Data and Privacy
We collect limited personal information such as name, email, address, mobile number, and payment details to provide and improve our Services.
By using the Site, you consent to our collection and processing of your data per our [Privacy Policy].
We use standard encryption and security measures to protect your data, and we never sell or misuse user information.
8. Prohibited Activities
Users must not:
Use our Services for illegal, fraudulent, or unethical activities.
Attempt to resell, redistribute, or rebrand our Services without written consent.
Upload viruses, bots, or scripts to disrupt the Site.
Misrepresent results or use our name for unauthorized marketing.
Engage in abusive or harmful conduct toward other users or our staff.
9. No Affiliation Disclaimer
Socialzoid and Netzerfolg LLP are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Meta Platforms, Inc. (Instagram, Facebook), TikTok, YouTube, Twitter/X, or any other social media platform.
All product and company names mentioned are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation or endorsement.
10. Performance Disclaimer
While our Services are designed to enhance visibility, engagement, and growth, results may vary due to external factors such as algorithm changes, competition, market trends, or user activity.
We do not guarantee specific outcomes or timelines.
Delays or minor variations in results are normal and not grounds for dispute or refund beyond the stated policy.
11. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, special, or consequential damages (including loss of profits, accounts, or data).
We are not responsible for losses caused by third-party platforms, such as account bans, API changes, or algorithmic shifts.
Our total liability shall not exceed the total amount paid by you for the Service in the past 12 months.
12. Indemnification
You agree to indemnify and hold harmless Netzerfolg LLP, its partners, employees, and affiliates from any claims, damages, or losses arising out of:
Your use or misuse of our Services;
Violation of these Terms; or
Violation of any law or third-party rights.
13. Intellectual Property
All content, design, software, and materials on this Site are owned or licensed by Netzerfolg LLP.
You may not reproduce, copy, or redistribute any part of the Site or Services without prior written permission.
14. Termination
We may suspend or terminate access to our Services at any time, without notice, for violations of these Terms or misuse of our systems.
Upon termination, any ongoing service will cease, and no further access will be granted to your account.
15. Changes to Terms
We may revise these Terms at any time. Updates will be posted on this page with a revised “Last updated” date.
By continuing to use our Services, you agree to the updated Terms.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of India, specifically under the jurisdiction of the courts of Chennai, Tamil Nadu.
However, for international users, we may resolve disputes via email-based arbitration or mediation, at our discretion, for convenience and cost efficiency.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.
18. Contact Us
For any questions, concerns, or notices regarding these Terms, please contact:
📧 support@socialzoid.com
🏢 Netzerfolg LLP, Chennai, India