Refund Policy
Last updated: October 15, 2025
At Socialzoid, operated by Netzerfolg LLP, we strive to ensure our clients are satisfied with every purchase. Our refund policy is transparent, fair, and built to protect both you (the customer) and us (the service provider).
1. 30-Day Money-Back Guarantee
We offer a 100% Money-Back Guarantee within 30 days of purchase for all eligible digital services.
To qualify for a refund:
You must request the refund within 30 calendar days from the date of purchase.
The service must not have been fully delivered or completed at the time of request.
You must provide a valid reason for dissatisfaction (e.g., service not as described, technical failure, or delivery delay beyond normal limits).
2. How to Request a Refund
To request a refund, contact us at support@socialzoid.com
with the following details:
Full name
Order ID
Payment method used (PayU / Razorpay / Cashfree)
Reason for refund request
Once received, our support team will verify eligibility and process your refund within 7–10 business days.
3. Refund Method
Refunds will be processed using the same payment method you used for the original purchase.
Processing time may vary depending on your payment provider or bank.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
Services that have been fully delivered or completed as described.
Refund requests made after 30 days of the purchase date.
Issues arising due to third-party platforms (e.g., Instagram, TikTok, YouTube, Facebook) changing algorithms, APIs, or suspending accounts.
Purchases made using discounts, promotional offers, or special deals that are marked as non-refundable.
Situations where a customer violates our Terms & Conditions or Fair Use Policy.
5. Service-Specific Refund Policy
For ongoing or subscription-based services (like SEO or content management plans), refunds are applicable only for the unused portion of the current billing cycle, and only if cancellation occurs within 30 days of initial purchase.
6. Disputes and Chargebacks
Before filing a dispute or chargeback with your bank or payment gateway, please contact our support team.
We’re happy to investigate and resolve the issue quickly and fairly. Filing chargebacks without contacting us may lead to suspension of your account and future service restrictions.
7. Policy Updates
We may revise this Refund Policy at any time to improve transparency or comply with legal requirements. Updates will be posted on this page with the revised “Last updated” date.
📧 Contact for Refunds:
support@socialzoid.com
🏢 Netzerfolg LLP, Chennai, India