Privacy Policy
Last updated: October 15, 2025
This Privacy Policy explains how Socialzoid (“we,” “us,” “our”) — owned and operated by Netzerfolg LLP, Chennai, India — collects, uses, discloses, and protects your information when you visit https://socialzoid.com (the “Site”) and use our digital marketing and brand enhancement services (the “Services”).
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information directly from you and automatically through your use of our Site.
a. Information You Provide
When you use our Services, you may provide:
Personal Information: Name, email address, billing address, mobile number, and payment details.
Account Information: Username, password, and preferences (if you create an account).
Order Details: Purchased services, invoices, and transaction data.
Communication Data: Messages or inquiries you send to us via forms, chat, or email.
b. Information Collected Automatically
When you visit our Site, we may automatically collect:
Device and Usage Data: IP address, browser type, operating system, access times, and referring website.
Cookies and Tracking Technologies: To improve user experience and analyze site performance (see Section 8 below).
2. How We Use Your Information
We use collected data to:
Provide, manage, and deliver Services you purchase.
Process payments securely through PayU, Razorpay, or Cashfree.
Communicate service updates, invoices, and support responses.
Improve and personalize the Site and user experience.
Send marketing or promotional content (only if you’ve opted in).
Detect and prevent fraud, unauthorized access, or illegal activity.
Comply with legal obligations and resolve disputes.
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal data under these legal bases:
Contractual Necessity: To provide the Services you request.
Legitimate Interest: To maintain security, prevent fraud, and improve functionality.
Consent: When you agree to receive marketing communications.
Legal Obligation: To comply with applicable laws and financial regulations.
4. How We Share Your Information
We do not sell, rent, or trade personal information.
We may share limited data with:
Payment Processors: To complete transactions securely.
Service Providers: Web hosting, analytics, and communication tools under strict confidentiality agreements.
Legal Authorities: If required by law or to protect our rights, users, or the public.
Business Transfers: In case of a merger, acquisition, or sale of assets (with notice provided).
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy:
Account data: while your account is active or as required by law.
Transaction data: typically 5 years for tax and accounting obligations.
Marketing data: until you opt out or withdraw consent.
6. Your Rights
Depending on your jurisdiction (India, EU, UK, etc.), you have the following rights:
Access: Request a copy of your personal data.
Correction: Request updates or corrections to inaccurate data.
Deletion: Request deletion of your personal data (subject to legal retention limits).
Objection: Opt out of marketing or certain processing activities.
Data Portability: Request transfer of your data in machine-readable format.
You can exercise your rights by emailing support@socialzoid.com We may verify your identity before processing such requests.
7. Security of Your Information
We implement reasonable technical and organizational safeguards to protect your personal information, including:
SSL/TLS encryption for data transmission.
PCI-DSS-compliant payment gateways (PayU, Razorpay, Cashfree).
Restricted employee access to personal data.
However, please note that no method of transmission or storage is completely secure. You use our Site at your own risk.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve site functionality and loading speed.
Remember preferences and login sessions.
Analyze traffic and visitor behavior through analytics tools (e.g., Google Analytics).
You can manage cookie preferences through your browser settings.
If you disable cookies, some parts of the Site may not function properly.
9. Third-Party Links and Integrations
Our Site may contain links to third-party websites or social platforms (e.g., Instagram, Facebook, YouTube).
We are not responsible for their content or privacy practices.
We encourage you to review the privacy policies of those sites before providing personal information.
10. International Data Transfers
As we serve global clients, your data may be processed or stored on servers outside your country, including in India.
We take appropriate measures to ensure your data receives adequate protection under applicable privacy laws.
11. Children’s Privacy
Our Services are not directed toward children under 13.
We do not knowingly collect personal information from minors.
If you believe a child has provided data to us, please contact us to delete it immediately.
12. No Affiliation Disclaimer
Socialzoid and Netzerfolg LLP are not affiliated, associated, authorized, endorsed by, or in any way officially connected with Meta Platforms, Inc. (Instagram, Facebook), TikTok, YouTube, Twitter/X, or any other social network.
All platform names and logos remain the property of their respective owners.
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational or legal changes.
Revised versions will be posted on this page with an updated “Last Updated” date.
Your continued use of the Site after changes indicates your acceptance.
14. Governing Law
This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.
For convenience of international users, we may offer remote dispute resolution options via email or arbitration.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
🏢 Netzerfolg LLP, Chennai, India